Announcing DIGIOP Elements™.  Having trouble viewing this message? Click here
   

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What's New at DIGIOP

Exciting things are happening at DIGIOP! Firstly, we are proud to announce the official release of DIGIOP Elements™ software suite. This new software architecture is the realization of our vision to combine video and unique data into a single dashboard to provide relevant visual intelligence to your specific application.

As part of this new software, we now support a cloud web-based administrative and configuration portal giving you a single point to manage your deployment of systems, devices, and customized user experience.

You may also be aware that DIGIOP was acquired by an investor group (Observint Technologies) backed by The Carlyle Group, one of the world's leading asset management companies. In the months following the acquisition, we've been focusing on increasing the quality of our technology and business operations. Key accomplishments include:

  • Improved performance in our delivery and logistics process

  • Expansion of our Tech Support team for quicker response time and better customer service

  • Investment in additional sales resources to provide better customer relationships and account development

DIGIOP continues to focus on our goal of providing excellent technology and a great customer experience. As we continue on this journey, we look forward to hearing from you and assure you that your feedback is appreciated. We want to thank you for your continued dedication to the DIGIOP team and the products we design for you!

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Rich Mellott
President
DIGIOP, Inc.

DIGIOP Elements™ Launch

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We're excited to announce the launch of our new software platform — DIGIOP Elements™ — which will change the way you think about video.

DIGIOP ELEMENTS is is a groundbreaking Video-Enhanced Intelligence Platform that seamlessly integrates your video and data intelligence, providing a customizable, unified dashboard for the information you need to effectively manage your business.

The DIGIOP ELEMENTS software suite extends the value of surveillance video beyond the traditional benefits of loss prevention and risk management, by combining raw video with information from both back-office systems and video analytics. The result is an integrated dashboard that provides your operations, marketing, merchandising, and information technology leaders with an accurate real-time and recorded view of your business performance. Learn more about DIGIOP Elements >

DIGIOP ELEMENTS is available as software-only or as purpose-built hybrid DVR and NVR solutions. Designed with a scalable, easy-to-manage architecture, these systems can meet any challenge — from a four camera installation at a single location to an expansive global network of more than 5,000 locations. Provided with a complete line of options, these systems can utilize your existing investments in analog cameras and allow for a seamless migration path to either IP or Megapixel cameras. Learn more about DIGIOP hybrid DVRs & NVRs >

New Manufacturing Facility

DIGIOP Operations is now under one roof! Rather than relying on outside suppliers and final assembly vendors, DIGIOP is now using its own state-of-the-art Integration Center for production and final assembly of DVRs, NVRs, cameras, and more.

This new center will provide a more efficient, cost effective, and most importantly quicker delivery of DIGIOP products than ever before. The new Integration Center has been a huge benefit since its recent completion. It gives DIGIOP total control over the quality and quantity of production and increases our flexibility to adjust volume in order to meet specific customer needs and deadlines.

Here's how the new Integration Center benefits our customers:

  • Allows for faster turnaround of orders

  • Allows for a more consistent and quality product to our customers

  • Allows for more flexibility of product use

  • Allows for quicker product repairs

DIGIOP Adds New Representative for Southwestern U.S. Region

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We recently announced the selection of InTech Sales as a Manufacturer's Representative for a region including Arizona, Southern California, Southern Nevada, New Mexico, Colorado, Utah, and Wyoming. InTech Sales specializes in providing a strong strategic presence for its manufacturers, working with distribution, dealers, architectural & engineering firms, and end users of the technology. Read the press release >

DIGIOP Adds New Representative for Michigan

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We recently selected The Burcaw Company as a Manufacturer's Representative for the state of Michigan. Burcaw specializes in offering IP video solutions, access and entry systems, and related professional services including design/build consultations, product training, and after sales support. Read the press release >

New Partner Marketing Kit

We have created a new sales and marketing resource for dealers, manufacturer's reps, distribution partners, and others promoting DIGIOP's new lineup of IP and analog cameras, DVRs, NVRs, and encoders.

The DIGIOP Partner Marketing Kit is a one-stop location to download brochures, product sheets, documentation, and other tools that will help make it easy to showcase DIGIOP products. DIGIOP Dealers and other partners wishing to obtain access to the DIGIOP Partner Marketing Kit should email Andy Weixler for details.

 

// July 2011 Issue

What's New at DIGIOP

DIGIOP Elements™ Launch

New Manufacturing Facility

New Manufacturer's Reps

New Partner Marketing Kit

We're Improving Customer Support!

In an effort to continue to improve the level of customer service and support we provide, we've made some enhancements that will benefit you. These changes include adding more support personnel and resources, extending our hours of support and upgrading our phone system infrastructure.

All these changes are in place now and will allow us to serve you faster and more efficiently while still providing the same level of technical expertise.

As part of this change, our Product Support phone number has changed. The new number is 877-972-2522 and is staffed with trained DIGIOP Product Support Specialists from 8 a.m. until 8 p.m. EDT.

Because we truly appreciate our relationship with you, our customer, we will continue our efforts to ensure that you receive the highest level of support and service in the industry. If you have any questions or other feedback, please let us know at support@digiop.com.

Tech Corner: Dell On- Board Quick Diagnostics

Arguably, the most common component to fail in any DVR is the hard drive. Unlike your home PC your DVR is constantly writing data to the hard drive. Therefore, the constant activity on the drive can decrease its life span.

Other hard drive errors can occur when the system is improperly shut down, is not connected to a battery backup, or from improper bios settings. When troubleshooting a hard drive, review the system log in Windows Event Viewer for error messages that pertain to the hard drive.

Did you know that all DIGIOP DVRs on the Dell hardware platform include a quick on-board diagnostic tool to check hard drives and memory? Access it from the F12 menu on system boot. This test will take approximately 10-15 minutes and will give an accurate status of the hard drive.

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Copyright © 2011 DIGIOP, Inc.